Privacy Policy

THERMOS HK Limited (referred to as” THERMOS HK” “We” or “us” in the below). recognize the importance of your privacy and maintaining the confidentiality of your personal information. This Privacy Policy applies to all products and services provided by us and sets out how we may collect, use and disclose your personal information. This Privacy Policy is governed by and observes the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) (the “Ordinance”).


Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect any account(s) you hold with us.

THERMOS HK may ask you to provide personal information when you use our website. The data (“Personal Data”) that we may ask you to supply includes without limitation salutation, name, gender, telephone number, email address, delivery address and payment account details.

Please note that it is mandatory for you to provide certain categories of Personal Data (as specified at the time of collection). If you do not provide any Personal Data indicated as mandatory, we may not be able to provide you with our products or services.


If you provide any Personal Data to us, you are deemed to have authorized us to collect, retain and use the Personal Data about you for the following purposes:

2.1a    processing your application as a registered customer;

2.1b    providing you with our services;

2.1c    the normal management, operation, and maintenance of our online store and/or our Website;

2.1d    providing you with regular communications from us with details of our retail business, relevant benefits and membership updates;

2.1e    providing you with retail goods or services which you have requested;

2.1f    processing your order for purchases at our Stores, including verifying your payment details/status;

2.1g    carrying out prize draws, games or competitions which you have entered;

2.1h    carrying out data sorting and analysis to enable us to better understand your characteristics and buying behavior and to provide other services better tailored to your needs, and to assist us in selecting retail goods or services that are likely to be of interest to you;

2.1i   investigation of complaints, suspected suspicious transactions, and research for service improvement;

2.1j   prevention or detection of crime;

2.1k   disclosure as required by law;

2.1l   aggregated behavioral analysis.

2.1m  direct marketing of our products and services (see section “Direct Marketing” below);


Personal Data held by THERMOS HK relating to our online customers or to visitors to our websites will be kept confidential in accordance with this Privacy Policy.

Those data may be provided to the following parties (whether within or outside Hong Kong):

  • Competent court of law, law enforcement agencies, or other governmental or statutory authorities, institutions or organisations;
  • Our associated companies, business partners, contractors, agents, sellers or suppliers of the goods/services, or other service operators, who are involved in the sales and marketing, administration or provision of the services;
  • Any other person under a duty of confidentiality to us including a member of our group of companies, IT consultants, data processors, auditors, accountants, or lawyers, which has undertaken to keep such information confidential; and
  • Banks, financial institutions, insurance companies, credit card issuing companies or debt collection agencies.


All reasonable efforts are made to ensure that any personal data held by THERMOS HK is stored in a secure and safe place, and accessed only by our authorized employees or authorized third party service providers.

You should be aware that no system is impenetrable and no information provided over the Internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee the security of any information that you transmit to us or receive from us over the Internet.


THERMOS HK may use ‘cookies’ on this site in order to :
* enable tighter security
* enable online customers to keep browsing
* personalize sites for customers
* build online customer or visitor profiles

Cookies are pieces of information stored in your hard-drive about your preferences on our site, which enable the site to be tailored to you in future visits. Customers who want to disallow cookies can do so on their web browser. However, by disabling cookies you may not be able to access all parts of our website.


Under the Ordinance, you have the right of access to personal information held by us and to request correction of the information

If you have any questions regarding this Privacy Policy or if you wish to access or correct your Personal Data, you may send your request in writing to the following address:

Customer Services Department

THERMOS Hong Kong Limited

Room 705, Grandtech Centre,

No 8, On Ping Street,

Shek Mun, Shatin, N.T.

Email : [email protected]

In accordance with the Ordinance, THERMOS HK reserve the right to charge you a reasonable fee for the processing of any data access or correction request.

In the event of any discrepancy or inconsistency between the English and Chinese versions of this Privacy Policy, the English version shall prevail.


If necessary, the Company may transfer the personal data to places outside the Hong Kong Special Administrative Region for carrying out the purposes, or the directly related purposes, for which the personal data were collected. All the transfer of those personal data will be carried out in compliance with the requirements of the PDPO.


After you have provided personal verifiable Data to THERMOS HK, you may from time to time receive news, offers, promotions and marketing offers for direct marketing purpose. We may contact you by email, in-app notifications, social media, SMS, text/picture/video message, telephone or mail. Your name, email address, telephone number, contact address, social media contact, date of birth, products and services portfolio information, transaction patterns and behaviors, browsing records, content viewing habits and personal interests held by us may be used by us in direct marketing of our products and services, including without limitation: kitchenware, eating and drinking utensils, houseware, electrical appliances, dining and lifestyle, telecommunications, media and entertainment, and other products, services or items which may be of interest to you.

If you prefer not to receive any direct marketing communications from us or our marketing partners, you can opt out at any time by updating your preferences through your registered account or an unsubscribe link provided. Upon receipt of your request, we shall cease to so use your Personal Data as soon as possible without charge to you.


This Privacy Policy only applies to our website. Our website may contain links to other sites and pages. By activating a link, such as for example by clicking on the banner of an advertiser, you leave our website and we do not exercise control over any Personal Data or any other information you give to any other entity after you have left our website. Access to and use of such other websites is at your own risk.


THERMOS HK may change this Privacy Policy Statement from time to time by posting an updated version on our Website and our online store.

Last update: 1 Dec 2020