Declaration of Warranty

According to Thermos (Hong Kong) Company Limited warranty policy, warranty only valid for products sold from official channel in Hong Kong and Macau area. When making a claim, an original receipt will be needed as proof of purchase.

Our warranties start on the day of purchase. Please note below warranty period under normal usage:

* 1 Year warranty period for RPF-20 Shuttle Chef

  • Warranty is ONLY applying on the effectiveness of vacuum insulated function.
  • Warranty is not applicable if the damage is by the man-caused or unexpected power of natural disasters such as earthquakes.
  • Warranty is not applicable to all spare parts and metal parts, please check regularly.
  • Straws and spare parts are non-returnable and non-refundable due to hygienic reason.
  • Plastic and silicone accessories are consumables, please check in a year time under normal use. Wear and tear are normal to these accessories, please contact us for purchasing new parts.
  • Warranty is not applicable to TRITAN Shaker bottle and TRITAN bottle.