General terms and conditions

1. Service
1.1 THREMOS (Hong Kong) Limited (hereinafter referred to as “THREMOS Hong Kong”, “the company”, “us”, “THREMOS THREMOS HK”) owns and operates this website, and our website provides a convenient shopping mode (“Service”) through the Internet.

1.2 By using the website, you agree to be bound by the following terms and conditions. Please read the relevant terms and conditions carefully.

1.3 We reserve all rights to change these terms and conditions without any prior notice. The revised terms and conditions will be effective from the date of publication. If you continue to use our website and our services, you are deemed to have agreed to the latest version of these terms and conditions.

1.4 The meaning of certain terms used in the terms and conditions:

1.4.1 “We” is a reference to (the name or name of the person or company providing the Service).

1.4.2 “You” is a reference to the person to whom we provide Services or deliver Commodities and the person who is required to pay for the Commodities we deliver.

1.4.3 “Content” refers to the combination of all text, images, logos, icons, photos, images, mobile visual concrete images or sounds, and images and sound effects selected, shown or used on or related to our website, computer programs and other materials.

1.4.4 “Commodity” refers to the goods or services that you have ordered and will pay for through our website.

1.4.5 “Intellectual Property Rights” means any and all patents, trademarks, domain name rights, design rights, copyrights and database rights (regardless of whether they have been registered and registered any of the above applications or the right to apply for registration of any of the above), confidentiality data rights and all other intellectual property rights of similar or corresponding nature currently or in the future that may exist anywhere in the world.

1.4.6 “Service” has the meaning given in Article 1.1.


2. Register

2.1 You must register with us when using the Service or making an order. By registering, it means that you declare (and we have the right to rely on such declarations accordingly) that you are 18 years of age or above and have the ability to form a legally binding contract.

2.2 All declarations that you provide to us and through our website and all orders you make through our website will be carried out within the power of your contract.

2.3 In view of your use of our Services, you agree to:

2.3.1 Provide true, accurate, up-to-date and complete information about you when filling in the registration form; and

2.3.2 Maintain and update your registration information immediately to ensure that the information is true, accurate, current and complete. If we have reasonable grounds to suspect that any information is false, inaccurate, not up-to-date or incomplete, we have the right to suspend or terminate your registration.
2.3.3 Only yourself or persons authorized by you may log in this website using your account name and password.
2.4 We have absolute discretion to reject any application of new user and terminate any registered user account without the need to provide any reason.
2.5 If you have not been using your account for 3 years, we are entitled to consider that you will no longer use the account and may invalidate it. All records, points and/or online coupon (if any) will then be cancelled. If you would like to place order at our website again, you will then need to register a new account.


3.1 When you place an order, it means that you purchase the Commodities from the supplier at the specified price of the Commodities. Once you submit it, you cannot cancel the order, even if we have not accepted or rejected your order.

3.2 We will confirm by email that we have received your order. The confirmation email will provide:

3.2.1 Your order details,

3.2.2 Details of the price charged,

3.2.3 Your order follow-up information, and

3.2.4 Delivery information.
This message will mean that we accept your order. You can track the order status through the website.

3.3 Your order accepted by us will only cover the Commodities included in the confirmation email and may not cover all the Commodities you ordered. If this is the case, when we issue further acceptance confirmations for the rest of your order, your order for that part of the order will be accepted.

3.4 The inventory of Commodities is displayed online, and we will update it regularly. However, it should not be relied upon as an exact statement of whether the Commodities you intend to purchase are actually in stock.

3.5 We reserve the right to reject or cancel orders for any reason at our sole discretion, including but not limited to:

3.6.1 The Commodities you ordered do not have enough stock;

3.6.2 Failure to arrange delivery for your region; or

3.6.3 The price of one or more items ordered by you is incorrect due to human or computer errors or incorrect pricing information provided by the supplier.

3.7 In case we cancel your order, order cancellation will be notified by email, and we will refund any amount deducted from your credit card into your account as soon as possible but in any case within thirty (30) days from your order. You accept that we do not need to make any compensation for cancelling your order.


4. Price and Payment

4.1 We will take all reasonable commercial efforts to display accurate and up-to-date prices on our website. We reserve the right to change the price of the Commodities without further notice, and the price of the Commodities shown at the time of order shall prevail.

4.2 We only accept payment by credit card (Visa /MasterCard), Apple Pay, Google Pay. When you place an order, it means that you authorize us to pay with the credit card you specified for the amount of the Commodities when we accepted your order and declare to us that you are authorized to make the payment. The ownership of the Commodities will not be transferred to you before the purchase price of the Commodities is settled.

4.3 We use third-party payment services to conduct online transactions. When you place an order, you agree and accept that, subject to its terms and conditions, your credit card information will be collected, processed and retained by us and the payment service provider. You agree and accept that you are responsible for any losses incurred or incurred by you when conducting credit card transactions, and we shall not be liable for any related losses in whole or in part under any circumstances.

4.4 All prices of the Commodities are denoted in Hong Kong Dollars.

4.5 We may set credit limits for individual customers from time to time and reserve the right to set restrictions on any sales, including the right to refuse to sell the Commodities to any customers. We also reserve the right to change the payment method for online shopping at any time without prior notice.


5. Delivery

5.1 Except on the first two days of the Lunar New Year and when the typhoon warning signal No. 8 or above or the black rainstorm warning is in effect, we only deliver Commodities to certain areas in Hong Kong from Monday to Sunday. We reserve the right to refuse delivery at our sole discretion. You agree and accept to receive the ordered Commodities, and we will not accept cancellation of orders or refund to you under any circumstances.
5.2 We will deliver the Commodities you purchased to the delivery address you provided via third-party suppliers. Once the Commodities are delivered to the delivery address you provided, the Commodities are deemed to be delivered to you and received by you. If you fail to receive the Commodities for any reason, you agree and accept that we have the right to choose to charge you additional fees or cancel your order without refund or compensation.

5.3 When the Commodities you have purchased have been delivered to you, you will become the owner of the Commodities. You will bear the risk of holding the Commodities and we will not be responsible for their loss or damage once the Commodities have been delivered.

5.4 Unless otherwise specified, please browse our website for details of delivery charges and free shipping amounts. We reserve all rights to adjust the free shipping order amount at any time and from time to time.


6. Return or replacement
– Please check whether the Commodities you purchased are damaged upon receiving them. If quality issue is discovered from the Commodities purchased from us, please contact our customer service department for inspection and follow-up, and we shall follow up with you based on the Declaration of Warranty.
– We will not accept return or replacement of Commodities except due to quality issues.
– Please keep the invoice for warranty service.
– Please refer to the Declaration of Warranty for the warranty service detail:
– THERMOS (Hong Kong) Limited reserves the right of final decision.


7. Disclaimer and limitation of liability
7.1 We do not represent or guarantee that access to our website or any part of it will be unobstructed, reliable or free of malfunctions.
7.2 We do not represent or warrant to you that our website or any of its content will be accurate, complete or reliable.

7.3 You agree that no data transmission on the Internet can be guaranteed to be completely secure. Although we are committed to protecting this information, we do not guarantee and cannot ensure the security of the information you transmit to us. Any data you transmit to us is at your own risk.

7.4 To the extent permitted by law, we exclude all liability to you for the following reasons (whether in contract, infringement or other forms and whether due to our negligence):

7.5 Regarding any technical, factual, textual or printing inaccuracies, errors or omissions on our website or any of its materials or related;

7.6 Failure to provide our website (or any part of it), goods or services;

7.6.1 Any delay in providing, or failure to provide or make the goods or services available, or any negligent provision of goods or services;

7.6.2 Any product is not of commercial quality or suitable for its intended use;

7.6.3 Any misrepresentation about our website, goods or services; or

7.7 If the company fails to accurately provide the goods or services you need due to force majeure (including natural disasters, fires, floods, accidents, riots, wars, government policies, strikes or any situation beyond our control), we will not assume any responsibility to users or any third parties.

7.8 Save as required by law:
7.8.1 we will not be liable to you for any indirect or consequential loss, damage or expenses, including loss of profits, business or goodwill, arising out of any problem you notify to us, and
7.8.2 we will have no liability to pay any money to you by way of compensation except otherwise specified in these terms and conditions.


8. Guarantee

8.1 You declare, guarantee and promise that you will not:

8.1.1 Use our website for any fraudulent or illegal purposes;
8.1.2 Use our website to defame, abuse, harass, stalk, threaten or infringe the rights of other persons (including but not limited to the privacy or publicity rights of other persons);
8.1.3 hinder or interfere with the operation of our website or the server or network used by our website; or violate any rules, procedures, policies or regulations related to the network;

8.1.4 Transmit or distribute to our website any virus, worm, Trojan horse or other computer code that is harmful or intrusive or may or intend to damage the operation of any hardware, software or equipment or monitor the use of any hardware, software or equipment;

8.1.5 Reprint, copy, sell, resell or use any part of our website (including applications or software), or its use or connection for any commercial purpose;

8.1.6 Revise, adapt, translate, reverse engineer, decompile or disassemble any part of our website;

8.1.7 Construct or copy any part of the website without our prior written consent;

8.1.8 Establish a database by downloading and storing content, user content or any website content in an organized manner; and

8.1.9 Infringe any copyright, design rights and intellectual property rights of the Commodities.


9. Content

9.1 The intellectual property rights of all content are owned, controlled or licensed by THERMOS Hong Kong except for the rights granted by you in Section 9.2, these terms and conditions do not give you any rights or rights to the content, and we also reserve all other rights.

9.2 Subject to these terms and conditions, you may use the content for your own personal use.

9.3 Unless you have obtained our express written consent or you have been expressly authorized by law, you may not:

9.3.1 Use the content for any commercial or other non-personal purposes;

9.3.2 Copy content or transmit content to any other device or any other person; or

9.3.3 Reprint, distribute, communicate to the public, revise, re-format, compile derivative works or display content.

9.4 You confirm and agree that if you violate any of the provisions of this clause, we have the sole discretion not to provide you with any content.

9.5 We will take all reasonable commercial efforts to ensure the accuracy of the content, but we do not guarantee and declare (express or implied, statutory or other forms) the accuracy, quality or completeness of the content or its suitability for any purpose, and we also Will not take any responsibility for this. You also agree that advertisers (if any) take full responsibility for the advertising content shown on our website. Placing relevant advertisements does not constitute our recommendation or endorsement of the advertiser’s products, and each advertiser shall be solely responsible for any statement made by its advertisement. We will not be liable for any losses caused by your reliance on the accuracy of the information contained on our website.


10. Linked Website

Certain links (including hyperlinks) in our website will lead you to leave our website. The link is provided for your convenience only, and the inclusion of any link does not imply our support or endorsement of the linked website, its operator or its content. We are not responsible for the content of any website other than our website.


11. Termination

11.1 We may immediately terminate your access to our website or registration if you violate any terms and conditions.

11.2 Any rights that either party has generated on the termination date will still be enforceable after termination.


12. Intellectual Property

12.1 The intellectual property rights of all content, user content, designs, text, images and other materials on our website, and their selection or arrangement are owned, controlled or licensed by us. Any authorized use without prior written approval is strictly prohibited.

12.2 All trademarks, product names and company names or logos on our website are our property or the property of their respective owners. We have not approved the use of any such trademarks, appearance, product names, company names, logos or titles, and such use may constitute an infringement of the rights of the holder.


13. General

13.1 We reserve the right to modify the content of the website (including the services we provide) and these terms and conditions at any time without notice. If these terms and conditions are changed, they will be announced on the website, and if you continue to use our website after any relevant changes, you agree to be bound by the revised terms and conditions. This right includes the right to change any documents forming part of these terms and conditions.

13.2 We are highly attended to privacy issues. Our privacy policy covers our use of any information you provide. By using our services, you agree that we can collect, store and use information about you in accordance with our privacy policy. You confirm and agree to be bound by the terms of our privacy policy.

13.3 We reserve the right to deny users access to our website or any part of it at our sole discretion without notice, and we can refuse to provide our services to any users who violate these terms and conditions.

13.4 We will not be liable to you for any violation of these terms and conditions, and will not be liable to you for any failure to provide or delay in providing our services through the website due to any event or situation beyond our reasonable control. responsibility.

13.5 If any of these terms and conditions are deemed invalid or unenforceable by a court of stationery jurisdiction, it will not affect the validity or effectiveness of any other provisions, and the invalid provisions shall be deemed to be related to these terms and conditions. Detailed rules are divided.

13.6 We may transfer these terms and conditions or appoint any third party to provide services to you on his behalf or perform any of our responsibilities contained in these terms and conditions.

13.7 Without our written consent, you may not assign or otherwise deal with all or part of your rights and obligations under these terms and conditions.

13.8 These terms and conditions set out the complete agreements and understandings of the parties, and replace all previous oral or written agreements, understandings or arrangements regarding the subject matter of these terms and conditions. Neither party has the right to rely on any agreement, understanding or arrangement not contained in these terms and conditions.

13.9 These terms and conditions are governed by the laws in Hong Kong. You agree to be subject to the exclusive jurisdiction of the Hong Kong courts.

13.10 The Chinese version of these terms and conditions is for reference only. In case there is discrepancy between the Chinese and the English version, the English version shall prevail.


14. Indemnity

14.1 You agree to indemnify us and hold us harmless from any claim, loss, damage, cost, expense (including legal expenses) or other liability which may be incurred by us arising out of any breach of the covenants, warranties, representations and agreements herein.


15.Terms and conditions of THERMOS Points and promotional codes, discount codes and coupons

1. You may be eligible to earn THERMOS Points by shopping in THERMOS Hong Kong website. Under the current calculation method, you will get 1 THERMOS Points for every HK$100 you spent on our website.

2. THERMOS Points is applicable in THERMOS Hong Kong website.

3. Unless otherwise specified, THERMOS Points is valid until March 31 each year.

4. THERMOS Points are not transferable and cannot be exchanged for cash.

5. THERMOS Points is not applicable for paying delivery fees.

6. When your user account is terminated, THERMOS Points accrued will be forfeited.

7. The promotional codes, discount codes and coupons we provide are only applicable to one-time purchases through our website and are subject to terms and conditions.

8. Promotional codes, discount codes and coupons are neither refundable nor exchangeable for cash. Any remaining unused amount will be forfeited.

9. If your order is cancelled or eligible for a refund for any reason, the promotional code, coupon code or coupon used in the order will be invalid, and we will not need to refund or make any compensation.
We reserve all rights to terminate or change the above offers at any time and from time to time without notice. In case of any dispute, THERMOS Hong Kong will have the final decision.

These terms and conditions form an integral part of the general terms and conditions.

Last updated: 1 Dec 2020