How to become a THERMOS member?

  • Click “Register” at the upper right corner of the THERMOS Hong Kong website to fill in application form. The fields marked as *required must be filled in. In order to protect your right, please fill with correct and accurate information. Confirmation email will be sent to verify the email address and please read and agree to the membership terms.

What should I do if I forget my password?

  • Please go to “Forgot Password” and enter the email account you provided during registration, “Reset Password” email will sent to your registered email address.

What should I do if I forgot the email address when I made my first purchase?

  • The email address is the login account you have registered.

How to update my personal information and password?

  • Please go to the “Member Login” page at the upper right corner of the THERMOS Hong Kong website, you can update your personal information in the “Member Information Modification” page of the after login in.

What are the Member benefit?

  • You can enjoy THERMOS points reward program, THERMOS points to redeem cash vouchers.

How to accumulate THERMOS points?

  • Earn 1 point for every single payment of HKD$100. Points will be credited 14 days after shipment. The accumulated points are valid until March 31 each year and will be recalculated on April 1.

How to use the THERMOS points?

  • THERMOS points to redeem cash vouchers can be used in THERMOS physical store.
  • Expected from 1st January 2021, points to redeem cash vouchers to be used in THERMOS HK online store. (Date subject to official announcement)
  • If you have any questions or comments on the instructions, please contact us at: [email protected]os.com.hk

How to receive e-coupons?

  • The discount coupons presented by the THERMOS Hong Kong online store are electronic coupons and will be stored in the member’s electronic account. Please go to “Coupons” in the “Member Center” to check.
  • The discount amount of the coupon will be automatically allocated to each item of your order according to the system. Once the coupon is used, it will become invalid immediately. If you cancel the order or process a return, only the amount you actually paid for the purchase will be refunded, and the discount has been allocated The amount cannot be returned and the discount conditions can be restored, and the coupon cannot be reused.

How to use e-coupons?

• Please check the red letter “choose coupon” at the “shopping cart checkout” to use it. A single checkout is limited to one e-coupon only